New Technology for Lifts at Osterley Station
Any faults will now automatically appear on travel apps
The Osterley lift upgrade is part of TfL’s Equity in Motion plan. Picture: TfL
December 4, 2025
Transport for London (TfL) has introduced new self-reporting technology in the lifts at Osterley station, with the aim of ensuring passengers who rely on step-free access receive faster, more reliable information about lift availability.
On the International Day of Persons with Disabilities (3 December), TfL highlighted the Osterley upgrade as part of its wider programme to make the Underground more accessible. The technology allows lifts to automatically report when they are out of service, sending real-time updates directly to journey planning tools such as the TfL Go app and online Journey Planner.
Currently, 93 lifts at 28 Tube stations across London now self-report faults with Osterley joining other upgraded stations such as Acton Town, Bond Street, London Bridge, and Tottenham Court Road. By March 2026, TfL plans to upgrade more than 20 additional lifts, with the second phase extending the technology to the Elizabeth line, Overground, and other parts of the network.
Emma Strain, TfL’s Customer Director, said, “Real-time updates for lifts at Osterley and other stations minimise the chance that people need to change their plans once their journey has begun. This technology is a vital step in making the network more inclusive.”
Deputy Mayor for Transport, Seb Dance, added, “Creating a truly inclusive transport network is central to the Mayor’s Transport Strategy. The Osterley upgrade shows how technology can give customers who rely on step-free access the confidence to travel freely.”
The Osterley lift upgrade is part of TfL’s Equity in Motion plan, which sets out more than 80 commitments to improve accessibility. Recent milestones include new disability equality training for frontline staff and the integration of accessible station data into the Snowball app, described as “TripAdvisor for the disabled community.”
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