Following the major disruption caused by the severe weather on 3
August, South West Trains is offering what they describe as generous
compensation to customers. The money paid out will be over and above
the terms of its Passengers’ Charter.
holding daily or weekly tickets for 3 August should take their ticket
to their South West Trains’ ticket office. Here they will be refunded
with the cost of the South West Trains portion of their journey.
West Trains spokesman, Andrew Fairbank said, "If you have not
retained your ticket please complete a South West Trains concerns
form and forward to our Customer Service Centre for consideration.
Concerns forms can be obtained from any staffed station."
holding monthly or longer season tickets will be compensated under
the void day scheme and should apply in the normal way when their
West Trains transports 200,000 people into London's Waterloo Station
every day, and 80,000 in the rush hour. During the floods Waterloo
station was closed due to overcrowding.