Computer Support Isn't Free

So don't fall for this attempted scam


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Contact Information:
Police Sergeant Christopher Jones
Community Support Officer PCSO Alex Hawkins
Brentford Safer Neighbourhood Team (SNT)
Brentford Police Station
Half Acre
Office tel: 020 82475974
020 8721 2533
Mobile tel: 07881723891

In an emergency ALWAYS dial 999
For all NON emergency calls use 0300 123 1212
If you have no mobile signal, 999 will NOT work but 112 will put you straight through to the emergency services.

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A Hounslow resident was recently targeted to be a victim of a Internet Security SCAM.

"I received a phone call from a company calling themselves 24/7 Technical support for Windows. They knew my name and address and told me I have a serious virus on my computer that will make my computer crash at any time.

I was told that they are the technical support for Windows and that they get reports of any Window users that have a serious computer infection. These reports are linked direct to their technical department. They then contact these customers direct and with the customers help on-line their technician gets the problem resolved for the fee quoted.

They told me they could help me and showed me with my help (stupid I know) that some of my files were corrupted. I was told this could be corrected over the phone by my doing what they advised me to do, then I would have to leave my computer for 40 minutes while their technician finished off the process. This would cost me £75, when told I could not afford that amount as I am a pensioner, I was told they would do the job for £29"..

Microsoft stated "They would never make such a phone call. You have to phone them to get Technical Support and not the other way round."

December 13, 2010

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