Brentford to lose fast service to Waterloo
Train operator cuts popular train as report reveals poor state of local services
Brentford station is to lose its fast service to Waterloo when train operators SWT reorganise their timetables in December.
The news comes as local passengers have got official confirmation of something they probably knew already - local trains run consistently late and are extremely over crowded.
A new report from the SRA shows that South West Trains have once again produced the most tardy service. One in four trains is delayed by more than five minutes and it is even worse at peak times. The company was fined more the £10 million during the year because of the late operation of their trains.
The news for South West Trains users was not much better on over-crowding. During the morning peak the trains operated at an average of over 7.4% over-capacity the worst of any London operator in 2003. This fell to 2.8% in the afternoon peak but this was still above any other network.
South West Trains also performed poorly in terms of handling complaints. Their complaint handling procedure allows them 15 days to respond compared to 10 days for most other London networks but in the latest quarter they only answered 65% of complaints on time - the worst performance of any London network.
SRA Chairman, Richard Bowker said: "Passengers can feel reassured at the record level of investment in Britain's Railway over the past year. They will now want to see the industry redoubling its efforts to ensure that the performance of the railway fully reflects this unprecedented level of support."
10 June 2004
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